FAQs

Frequently Asked Questions

When will my order ship and arrive?

Most orders begin processing within 1–2 business days, and some items may even ship the same day. While occasional delays may occur, average delivery times range from 4–7 business days. If an item has a longer shipping timeline, it will be clearly noted on the product page. At Rogue Adventures, we’re committed to fast, reliable shipping—every step of the way.

What forms of payment do you accept?

We currently accept a wide range of payment methods for your convenience, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

What is your return policy?

We offer a 30-Day Satisfaction Guarantee. If you're not completely happy with your purchase, you may return it within 30 days of delivery. Full details can be found in our [Return Policy] linked at the bottom of the page.

Can I cancel my order?

Yes. If your order hasn’t shipped yet, you may cancel it for a full refund. Please contact us as soon as possible at support@rogue-adventure.com. If the order has already shipped, it will be handled under our 30-Day Return Policy.

What if my item arrives damaged?

We recommend inspecting your package upon delivery. If there’s any visible damage—even to the outer box—please note it when signing. If you suspect internal damage and can’t open it immediately, sign with the note “possible damage.”
If your item does arrive damaged, contact us right away at support@rogue-adventure.com with clear photos. We’ll quickly arrange a replacement or solution.

How can I place an order?

Placing an order is quick and easy:

  1. Click “Add to Cart” on your chosen item

  2. Proceed to Checkout

  3. Enter your shipping and billing information

  4. Complete your purchase

Prefer to order by phone? Call us at (903) 989-4253—we’re happy to help.

How will I know when my order ships?

Once your order is confirmed, you’ll receive an email confirmation with your order details. When your item ships, you’ll receive a tracking email with a link to follow your delivery. If an item is unexpectedly out of stock, we’ll contact you by email or phone within one business day.

Will I receive an email confirmation?

Yes. A confirmation email will be sent as soon as your order is successfully placed. We recommend saving it for your records. Be sure to double-check your email address at checkout to avoid missing updates.

Do you charge sales tax?

Rogue Adventures is based in Delaware, a sales tax–free state. That means we do not collect any sales tax on your order, regardless of where it's shipped—saving you additional costs.

Can I update my order after it’s placed?

Yes, as long as the order has not yet shipped. To request a change, email us at support@rogue-adventure.com. If your update results in a price adjustment, we’ll either issue a refund or invoice you for the difference.
For urgent updates, you can also call us at (903) 989-4253.

Email: support@rogue-adventure.com